Privacy Policy

With your permission, SolarCCS Insights can reconstruct clicks, scrolling, and page changes on selected public pages to help us identify website problems and improve navigation. This is a reconstruction of our webpage, not a video of your screen, other tabs, camera, or microphone.

Choose Accept all after reviewing our cookie banner, or enable Session replay in Customize. Essential only leaves replay off. Prior analytics choices do not authorize replay. Your replay choice is remembered for 180 days. Our replay implementation also respects your browser's Global Privacy Control signal by leaving replay off.

Inputs and personal fields are masked or blocked before upload. Chat contents, uploaded documents, proposal pages, and private pages are excluded. Masking reduces risk but is not a guarantee that every unexpected page change can be identified as sensitive. If you submit a request while replay is enabled, the session may be linked to your saved customer record; your contact details are not placed into the replay itself.

Replay storage uses Cloudflare infrastructure. Only our specifically authorized owner can view recordings. Raw recordings are retained for up to 30 days, and sanitized summaries and attribution for up to 12 months. We do not provide replay recordings to advertising platforms.

Reopen Cookie choices to disable replay at any time. This stops capture, discards unsent events, and requests deletion of the current recorded session and its customer association. You can request deletion of earlier associated recordings through the contact details below. Deletion from recovery copies follows their retention lifecycle; recovery procedures must keep deleted recordings inaccessible.

We collect information you provide directly to us when you fill out contact forms, request a quote, or otherwise communicate with us. This may include:

• Personal identification information — name, email address, phone number, and property address
• Project details — information about your property, energy usage, and solar installation preferences
• Usage data — information about how you interact with our website, including pages visited, time spent on pages, and referring URLs
• Cookies and tracking data — see the Cookies and Tracking section below for details

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or medical information through this website.

We use the information we collect to:

• Respond to your inquiries and provide solar design, installation, and maintenance services
• Prepare quotes, proposals, and project assessments
• Communicate with you about your project status, scheduling, and follow-ups
• Send you information about promotions, incentives, or updates that may be relevant to your project (you may opt out at any time)
• Improve our website content, services, and user experience
• Comply with applicable legal obligations

We will not use your information for purposes materially different from those described above without providing you prior notice and, where required by law, obtaining your consent.

We do not sell, trade, or rent your personal information to third parties.

We may share your information in limited circumstances:

• Service providers — We work with trusted third-party vendors (such as form processors, email platforms, and analytics services) who assist us in operating our website and business. These vendors are contractually obligated to use your data only as directed by us.
• Legal requirements — We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers — In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Our contact and quote request forms are processed through FormFlow (myformflow.io), a third-party form and lead management platform. When you submit a form on our website, your data is transmitted to and stored by FormFlow in accordance with their privacy practices.

We encourage you to review FormFlow's Privacy Policy to understand how they handle your submitted information. Solar CCS is responsible for the data we receive from FormFlow and will handle it in accordance with this Privacy Policy.

Our website uses a customer support chat widget powered by GoHighLevel (LeadConnector), which allows visitors to send us questions and request callbacks. The widget is a user-initiated support tool that does not track or profile anonymous visitors.

When you choose to submit the chat widget form, the following information is transmitted to our customer relationship management (CRM) system:

• Your name
• Your phone number
• The message or question you provide

By submitting the chat widget, you authorize Solar CCS to contact you by phone, text message, or email about your inquiry. Standard message and data rates may apply. You may reply STOP to any text message to opt out of further communication.

We encourage you to review GoHighLevel's Privacy Policy to understand how our CRM provider handles your data. The chat widget does not load Google Analytics, Meta Pixel, or any other advertising tracking technologies — those remain gated behind your cookie consent preferences described in Section 8.

Solar CCS may send you informational and promotional text messages (SMS/MMS) only after you provide express written consent by checking the SMS opt-in box on our forms or quiz. The opt-in box is unchecked by default; you must affirmatively check it to receive text messages.

What you may receive: appointment reminders, quote follow-ups, project status updates, occasional promotional offers, and customer-service replies. Message frequency varies depending on your activity with us. Standard message and data rates may apply per your wireless carrier plan.

How to stop: reply STOP to any text message at any time and you will be unsubscribed from further SMS communications. Reply HELP for assistance, or contact us at contact@solarccs.com or (951) 706-5990.

Audit trail: in compliance with the Telephone Consumer Protection Act (TCPA), we record the date, time, IP address, and exact disclosure language shown to you at the moment you opt in. STOP replies automatically flip your consent status to opted-out and are honored immediately by all downstream messaging workflows.

Independent of email and phone: opting out of SMS does not opt you out of email or scheduled phone calls you separately requested. Each channel is tracked independently. Consent for SMS is never a condition of purchase, service, or receiving a quote from Solar CCS.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use caution when transmitting sensitive information online.

If you believe your information has been compromised, please contact us immediately at contact@solarccs.com.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain rights regarding your personal information:

• Right to Know — You have the right to request that we disclose what personal information we have collected about you, including the categories, sources, purposes, and third parties with whom it has been shared.
• Right to Delete — You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale — We do not sell your personal information. However, you have the right to opt out should that practice ever change.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at contact@solarccs.com or call (951) 706-5990. We will respond to verifiable consumer requests within 45 days.

In every location, analytics and advertising technologies stay off until you allow them in our cookie banner. You can change your choice at any time by reopening Cookie choices. Our website uses the following technologies:

• Google Analytics (GA4) — With your analytics consent, we use Google Analytics to understand how visitors use our pages and tools (pages visited, session duration, traffic sources). You can also opt out by installing the Google Analytics Opt-out Browser Add-on.
• Meta Pixel, Meta Conversions API and Google Ads — Ad measurement and conversion matching. These run only if you accept advertising cookies. With that consent, contact details you submit in a form (such as your email or phone number) may be sent to Meta in hashed form to match conversions.
• Attribution data — The campaign tags, landing page and referring site from the link you arrived on are kept for your browsing session and, with analytics consent, in a first-party cookie for 30 days so we know which campaign brought you. Ad click IDs (such as Google's gclid or Meta's fbclid) are kept in that cookie only if you also accept advertising cookies.
• Quote funnel analytics — With analytics consent, the pages you view in our quote funnel are sent to our own systems so we can improve it.
• Cloudflare Turnstile — Protects our forms from spam and bots. It is essential and runs on pages with forms.
• Google Maps Embeds — Our site may include embedded Google Maps for service area visualization. Google may collect data through these embeds in accordance with Google's Privacy Policy.
• Essential cookies and storage — Used for site security, form protection and remembering your cookie choices.

You can also control cookies through your browser settings. Note that disabling cookies may affect certain features of our website.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: